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FAQs

  • All
  • General
  • Payment
  • Sale Terms
  • Shipping & Returns

We are really sorry! Please email us or call us immediately and we will help you out.

Yes, you have to sign the package before the delivery person hands over the package to you. Please note Clorals is not responsible for any loss, liability or damage that may result from leaving your package at the shipping address if you ask the delivery person to leave the package without signature.

It is mandatory for us to put the invoice with the amount clearly written on the packet before it leaves warehouse. It is as per our government regulations.

You can select your packaging options at checkout, and choose our gift-wrapping option, or else it ships in premium Clorals packaging.

Yes, you can get your order gift-wrapped. Just select the gift wrap option before you place an order.

All items are insured against theft and accidental damage while in transit from Clorals to the delivery address. Once your items have been delivered, they are no longer covered by Clorals insurance. If your box is damaged upon arrival, we recommend that you refuse the delivery and we request you to notify Clorals Care at care@clorals.com, if you have refused a package.

Once your order has shipped, you will receive an email confirmation with your shipping and tracking details. You will also be able to track your order by accessing your Clorals account, under order history page. For more details, contact Clorals Care at care@clorals.com.

Transit and delivery time may vary depending on your location. Your expected delivery date will be marked in the order confirmation email and in the order details in the “My Orders” section.

It is on its way. To check the latest status, please check the order details in the “My accounts page. There is a tracking link available. We also send you an “Order Shipped” email which also happens to contain a tracking link. If you don’t find it and are really anxious, do send us an email at care@clorals.com and we’ll let you know where your order is.

We usually process all orders within 48hrs of placing order.

We charge for shipping for order value less than 499. We have to charge it to cover minimum expenses.

Yes, we offer free delivery on orders above ₹799.

Yes, we accept cash on delivery; it means that you can pay for your product once it gets delivered. We have partnered with delivery associates to collect cash and deliver all your products on time, you have to handle the cash to the delivery person before he gives you the product.

Yes!

Yes they are. We are PCI compliant and use military grade encryption to communicate your information with the banks, which means your details are absolutely safe!

Yes!

Firstly, please note that this is a rare occurrence. But in case it happens, you’ll receive an email confirming the order but if in case you do not receive order confirmation e-mail please get in touch with the respective bank that issued the card to resolve the issue quickly.

We do not need your billing address but the card issuing banks do. They need this information to fight credit-card fraud. So please do your bit to help and provide us this information and we’ll pass it on to the banks.

Yes, you can use our PayPal gateway to pay by credit card used in another country. please select PayPal option while placing your order at checkout.

You can pay by credit/debit card, net banking or cash on delivery.

No, we do not! All the information is passed to the banks through secure connections.

  1. No other offer/coupon or cash back will be applicable along with this offer.
  2. Free shipping is applicable only on orders of Rs.799/- & above.
  3. Min cart value to make a purchase on Clorals is ₹799.
  4. We offer a 30 day return policy, however returned products should be unsoiled and all tags need to be intact.
  5. Terms of this offer is subject to change without prior notice.
  6. *Max discount applicable on any product is up to 50% on the MRP.

We guarantee that every item we sell is 100% authentic. Promise!

Please contact customer care at care@clorals.com. Our CLORALS care team is there to assist.

Please subscribe to our online mailing list to receive notifications on our latest updates and news. If you are interested in a particular design or specific look that is not in stock. Please write an email to us at care@clorals.com.

We accept VISA, MasterCard, Maestro American Express, JCB, Discover and Diners Club and obviously CASH on DELIVERY.

When you are ready to pay for your order, you have two options either to pay by card (debit or credit card) or cash on delivery. Select one of the options to make the purchase.

This rarely happens. But, please call us immediately and we will take it back, no questions asked.

It is not necessary to have an account on CLORALS, although we advise you to create an account before you make any purchase. It will help us to send you promotional vouchers and gifts on occasions. We don’t share your personal details with anyone, we promise!

Image quality and color can vary depending on screen resolution and colors. If you don’t like what you’ve received we will take it back, no questions asked. For your refund to be processed the product should be in unwashed, unworn condition with all the tags and labels intact.

Yes, to place an order you should buy for atleast Rs. 799.

Please check your email you will receive an order confirmation email if your order is confirmed. You can also check your order status in “My Orders” by signing in with your email address.

Our MRP includes all charges & taxes. In case you are charged any other charges over and above the invoice value please contact us immediately and we will rectify it.

Yes you can please go ahead and email us or call us and we will help you. For your refund to be processed the product should be in unwashed, unworn condition with all the tags and labels intact.

Go to “My Orders”, find your order and cancel it. Else call us or email us with instructions to do the same and we’ll do it for you. Your order cannot be canceled if it has been shipped and not yet been delivered to you. Please note we can accept cancelation requests only within 30 days of delivery of the product. For your refund to be processed the product should be in unwashed, unworn condition with all the tags and labels intact.

We usually process your refund once the product reaches our warehouse. In case pick up is taking a lot of time you can always ship it back to us using a traceable courier or speedpost. We’ll pay you for the shipping.

No, but you can return your order and place a new one.

For your convenience we have a free pickup facility in most locations. Call us to check if it is available in your location. If not, we will provide you a voucher in multiple of Rs 100 per kg in case you ship back the products through Indiapost or a traceable courier.

If you cancel before your order has been shipped you will get your money back within 3-7 working days. If you cancel after your order has been delivered, you will get your money back 3-7 days after we receive back the canceled products in our warehouse.

Since we pass on additional benefits to you during sale to our customers it becomes highly uneconomical for us to entertain returns. If there is a problem with the size or manufacturing defect we will be happy to replace provided a replacement is available.

For return address, please refer the email notification we’ll send you when you will cancel the order.

We don’t process refunds in form of cheque or DD. Please provide a friends or family members bank account for us to process the refund.

This would happen either because your product has not reached our warehouse or your bank account details were incorrect. In either scenario please contact us immediately. We completely understand your anxiousness and we want you to transact with us again, so we will do our best in ensuring your money reaches you.

Call us and we will help you out.

We will refund prepaid orders to the source of the payment. In case of COD all refunds will be made through NEFT. Refund of return shipping will be made in form of Clorals gift cards. We do not process refunds in the form of bank cheque or demand draft.

Your money will be credited within 3-7 working days from the time we receive the returned product in our warehouse.

No you cannot. You can only use a coupon or an offer at a time.

We refund upto Rs. 100 per kg towards return courier charges. Please make sure that you don’t spend more than this.

Please follow the instructions in the cancelation email. You need to send the products in original packing with the invoice or order details. If you paid thru COD please provide your back account details asap. We do NOT process any refunds in form of cheque or demand draft. For your refund to be processed the product should be in unwashed, unworn condition with all the tags and labels intact.

Refund of return shipping will be made in form of Clorals gift cards. No other shipping charges will be refunded.

Coupon can be applied in the checkout page. Just click on “Have a coupon?” link and apply the coupon.

You can apply ANY coupons that you might have ONLY while placing the order. We don’t give any discount at the time of delivery.

You might want to check the terms and conditions of the coupon and the offer.

Please check the terms and conditions of the coupon. In general, if you are buying a discounted product, we don’t honor coupons on those.

We guarantee that every item we sell is 100% authentic. Promise!

Please contact customer care at care@clorals.com. Our CLORALS care team is there to assist.

Please subscribe to our online mailing list to receive notifications on our latest updates and news. If you are interested in a particular design or specific look that is not in stock. Please write an email to us at care@clorals.com.

This rarely happens. But, please call us immediately and we will take it back, no questions asked.

It is not necessary to have an account on CLORALS, although we advise you to create an account before you make any purchase. It will help us to send you promotional vouchers and gifts on occasions. We don’t share your personal details with anyone, we promise!

Image quality and color can vary depending on screen resolution and colors. If you don’t like what you’ve received we will take it back, no questions asked. For your refund to be processed the product should be in unwashed, unworn condition with all the tags and labels intact.

Yes, to place an order you should buy for atleast Rs. 799.

Please check your email you will receive an order confirmation email if your order is confirmed. You can also check your order status in “My Orders” by signing in with your email address.

Our MRP includes all charges & taxes. In case you are charged any other charges over and above the invoice value please contact us immediately and we will rectify it.

Yes you can please go ahead and email us or call us and we will help you. For your refund to be processed the product should be in unwashed, unworn condition with all the tags and labels intact.

Go to “My Orders”, find your order and cancel it. Else call us or email us with instructions to do the same and we’ll do it for you. Your order cannot be canceled if it has been shipped and not yet been delivered to you. Please note we can accept cancelation requests only within 30 days of delivery of the product. For your refund to be processed the product should be in unwashed, unworn condition with all the tags and labels intact.

We usually process your refund once the product reaches our warehouse. In case pick up is taking a lot of time you can always ship it back to us using a traceable courier or speedpost. We’ll pay you for the shipping.

No, but you can return your order and place a new one.

For your convenience we have a free pickup facility in most locations. Call us to check if it is available in your location. If not, we will provide you a voucher in multiple of Rs 100 per kg in case you ship back the products through Indiapost or a traceable courier.

If you cancel before your order has been shipped you will get your money back within 3-7 working days. If you cancel after your order has been delivered, you will get your money back 3-7 days after we receive back the canceled products in our warehouse.

Since we pass on additional benefits to you during sale to our customers it becomes highly uneconomical for us to entertain returns. If there is a problem with the size or manufacturing defect we will be happy to replace provided a replacement is available.

For return address, please refer the email notification we’ll send you when you will cancel the order.

We don’t process refunds in form of cheque or DD. Please provide a friends or family members bank account for us to process the refund.

This would happen either because your product has not reached our warehouse or your bank account details were incorrect. In either scenario please contact us immediately. We completely understand your anxiousness and we want you to transact with us again, so we will do our best in ensuring your money reaches you.

Call us and we will help you out.

We will refund prepaid orders to the source of the payment. In case of COD all refunds will be made through NEFT. Refund of return shipping will be made in form of Clorals gift cards. We do not process refunds in the form of bank cheque or demand draft.

Your money will be credited within 3-7 working days from the time we receive the returned product in our warehouse.

No you cannot. You can only use a coupon or an offer at a time.

We refund upto Rs. 100 per kg towards return courier charges. Please make sure that you don’t spend more than this.

Please follow the instructions in the cancelation email. You need to send the products in original packing with the invoice or order details. If you paid thru COD please provide your back account details asap. We do NOT process any refunds in form of cheque or demand draft. For your refund to be processed the product should be in unwashed, unworn condition with all the tags and labels intact.

Refund of return shipping will be made in form of Clorals gift cards. No other shipping charges will be refunded.

Coupon can be applied in the checkout page. Just click on “Have a coupon?” link and apply the coupon.

You can apply ANY coupons that you might have ONLY while placing the order. We don’t give any discount at the time of delivery.

You might want to check the terms and conditions of the coupon and the offer.

Please check the terms and conditions of the coupon. In general, if you are buying a discounted product, we don’t honor coupons on those.

Yes, we offer free delivery on orders above ₹799.

Yes, we accept cash on delivery; it means that you can pay for your product once it gets delivered. We have partnered with delivery associates to collect cash and deliver all your products on time, you have to handle the cash to the delivery person before he gives you the product.

Yes!

Yes they are. We are PCI compliant and use military grade encryption to communicate your information with the banks, which means your details are absolutely safe!

Yes!

Firstly, please note that this is a rare occurrence. But in case it happens, you’ll receive an email confirming the order but if in case you do not receive order confirmation e-mail please get in touch with the respective bank that issued the card to resolve the issue quickly.

We do not need your billing address but the card issuing banks do. They need this information to fight credit-card fraud. So please do your bit to help and provide us this information and we’ll pass it on to the banks.

Yes, you can use our PayPal gateway to pay by credit card used in another country. please select PayPal option while placing your order at checkout.

You can pay by credit/debit card, net banking or cash on delivery.

No, we do not! All the information is passed to the banks through secure connections.

We accept VISA, MasterCard, Maestro American Express, JCB, Discover and Diners Club and obviously CASH on DELIVERY.

When you are ready to pay for your order, you have two options either to pay by card (debit or credit card) or cash on delivery. Select one of the options to make the purchase.

  1. No other offer/coupon or cash back will be applicable along with this offer.
  2. Free shipping is applicable only on orders of Rs.799/- & above.
  3. Min cart value to make a purchase on Clorals is ₹799.
  4. We offer a 30 day return policy, however returned products should be unsoiled and all tags need to be intact.
  5. Terms of this offer is subject to change without prior notice.
  6. *Max discount applicable on any product is up to 50% on the MRP.

We are really sorry! Please email us or call us immediately and we will help you out.

Yes, you have to sign the package before the delivery person hands over the package to you. Please note Clorals is not responsible for any loss, liability or damage that may result from leaving your package at the shipping address if you ask the delivery person to leave the package without signature.

It is mandatory for us to put the invoice with the amount clearly written on the packet before it leaves warehouse. It is as per our government regulations.

You can select your packaging options at checkout, and choose our gift-wrapping option, or else it ships in premium Clorals packaging.

Yes, you can get your order gift-wrapped. Just select the gift wrap option before you place an order.

All items are insured against theft and accidental damage while in transit from Clorals to the delivery address. Once your items have been delivered, they are no longer covered by Clorals insurance. If your box is damaged upon arrival, we recommend that you refuse the delivery and we request you to notify Clorals Care at care@clorals.com, if you have refused a package.

Once your order has shipped, you will receive an email confirmation with your shipping and tracking details. You will also be able to track your order by accessing your Clorals account, under order history page. For more details, contact Clorals Care at care@clorals.com.

Transit and delivery time may vary depending on your location. Your expected delivery date will be marked in the order confirmation email and in the order details in the “My Orders” section.

It is on its way. To check the latest status, please check the order details in the “My accounts page. There is a tracking link available. We also send you an “Order Shipped” email which also happens to contain a tracking link. If you don’t find it and are really anxious, do send us an email at care@clorals.com and we’ll let you know where your order is.

We usually process all orders within 48hrs of placing order.

We charge for shipping for order value less than 499. We have to charge it to cover minimum expenses.

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