Shipping & Returns

Do I have to sign for my package?

Yes, you have to sign the package before the delivery person hands over the package to you. Please note Clorals is not responsible for any loss, liability or damage that may result from leaving your package at the shipping address if you ask the delivery person to leave the package without signature.

Is my package insured?

All items are insured against theft and accidental damage while in transit from Clorals to the delivery address. Once your items have been delivered, they are no longer covered by Clorals insurance. If your box is damaged upon arrival, we recommend that you refuse the delivery and we request you to notify Clorals Care at […]

Can I track my order?

Once your order has shipped, you will receive an email confirmation with your shipping and tracking details. You will also be able to track your order by accessing your Clorals account, under order history page. For more details, contact Clorals Care at

My order is delayed. Where is it?

It is on its way. To check the latest status, please check the order details in the “My accounts page. There is a tracking link available. We also send you an “Order Shipped” email which also happens to contain a tracking link. If you don’t find it and are really anxious, do send us an […]

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